Privacy
Marinova Pty Ltd (ACN 158 981 447) collects, uses and stores personal information in order to undertake its operations. Marinova complies with the Privacy Act 1998, including the Australian Privacy Principles.
This Privacy Policy outlines Marinova’s approach to the treatment of personal information. It explains how Marinova collects, stores, uses, discloses, maintains and destroys personal information.
Overview
- Marinova collects personal information to carry out its operations, including the provision of products and services, accounting, recruitment, business planning and product development.
- Marinova stores personal information securely to prevent breaches of privacy.
- Individuals and companies can request to access/correct/delete information held about them.
- Marinova only discloses personal information to others in the course of normal operations, or as required by law.
- Marinova may use email addresses to distribute quarterly newsletters. Marinova always provides a simple opt-out mechanism.
- Contact details for Marinova’s Privacy Officer are provided at the end of this page.
- Individuals can lodge complaints with the Office of the Australian Information Commissioner about potential or actual privacy breaches.
Personal information
Personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of personal information include name, email address, mailing address and telephone number.
Sensitive information
Sensitive information is a type of personal information. Examples include racial and ethnic origins, political alignment, religious beliefs and sexual orientation. In general, Marinova does not collect sensitive information. The company does record the occupation of its customers for the purpose of professional business dealings.
Whose information is collected?
Marinova collects personal information for the following purposes:
- Provision of products and services
- Engagement with suppliers and contractors
- Recruitment purposes
- Accounting purposes
- Business planning and product development
Marinova does not usually collect personal information about individuals who visit its websites or make general enquiries via telephone. Individuals are welcome to remain anonymous or use a pseudonym in these circumstances, however the company may choose not to provide you with confidential information if you do not identify yourself.
Personal information collected may include the payment details of Marinova’s suppliers and contractors.
How does Marinova collect information?
Marinova usually collects personal information directly from its stakeholders, via phone, email or video conference. For example, when a request for information is made or a job advertisement is responded to. Marinova uses this information to provide relevant responses and to gain market insight.
Marinova may ask customers to enter into a non-disclosure agreement in order for both parties to commence confidential commercial discussions.
Marinova also collects personal information via the contact forms on its websites. This information is used to communicate with stakeholders, and understand their business goals, in order to provide relevant responses to enquiries.
Marinova occasionally surveys its customers to request feedback on its performance. It may collect personal information relevant to its business operations.
Marinova may also collect personal information automatically when customers and stakeholders interact with the company in other ways. This may include:
- Information collected online when an individual visits Marinova’s websites, including information about browsers, cookies, clicked links, geographic location and time spent on the sites. Marinova uses Google Analytics as a data collection tool. This information is ordinarily anonymous and does not identify individuals. View the Google Analytics Privacy Policy. If you wish to opt-out of sending information to Google Analytics, Google provides a browser add-on for this purpose.
- Marinova’s websites may include links to external sites. These other sites will have their own privacy policies and are not subject to Marinova’s Privacy Policy.
- Information collected from Marinova’s LinkedIn page, including the name, company and occupation of individuals interacting with the company’s profile. View the Linked In Privacy Policy.
- Industry media campaigns that involve the collection of personal contact information in exchange for the download of publications produced or sponsored by Marinova.
- Scanning your personal information contact badge at industry trade events.
How does Marinova store information?
Marinova collects information in either hard or soft copy. The company takes all reasonable steps to ensure there is no unauthorised access to, or misuse of, information.
Marinova has appropriate security measures in place to protect your information from unauthorised access, disclosure or alteration. Marinova stores personal information in digital form on cloud-based servers located in Australia and overseas. Hard copy records are stored securely on site in locked cabinets and storerooms.
Marinova stores personal information as business records. These may be destroyed when no longer required or in accordance with Australian Law.
How does Marinova use personal information?
Marinova only uses personal information for the purpose for which it is collected or for a related purpose, unless the individual agrees otherwise or the disclosure is allowed by law.
Marinova uses some personal information for direct marketing. A simple opt-out mechanism is always provided.
How does Marinova protect personal information?
Marinova takes reasonable steps to protect personal information from internal and external security threats. These steps include:
- Regularly reviewing its collection and storage practices to ascertain how improvements can be achieved.
- Regularly reviewing and updating Marinova’s Privacy Policy and associated policies, including the company’s Data Management and Security Policy.
- Remaining abreast of current data handling practices and relevant Australian laws.
- Regular staff training in secure data collection and handling practices.
- Maintaining secure and contemporary ICT infrastructure.
Does Marinova disclose personal information to others?
Marinova only discloses personal information to others for the purpose for which it is provided or a related purpose. For example, personal information may be provided to a freight contractor so that an order may be delivered.
Marinova utilises a number of software packages to support its business operations. These include Customer Relationship Management (CRM), accounting and digital marketing platforms. Marinova takes all reasonable steps to ensure such platforms comply with contemporary privacy principles.
Marinova does not sell personal information.
Marinova may disclose personal information when required or authorised by law, for example in response to a court order or police investigation.
How would a data breach or data breach threat be handled by Marinova?
Marinova has a Data Management and Security Policy to manage data breaches in line with the Office of the Australian Information Commissioner (OAIC) guidelines.
How can personal information be accessed/corrected/deleted?
You can request to access/correct/delete personal information held by Marinova by contacting the company’s Privacy Officer (see below). The company may choose to charge a reasonable fee for the time required to collate and provide that information.
Marinova will respond to requests for personal information within two business days and provide guidance as to the timeline to fulfill the request. If for some reason Marinova cannot fulfil the request, the company will provide an explanation.
Requests to delete data will be actioned where possible and in compliance with Australian law. For example, corporate financial data must be retained for 7 years.
Any previous enquiries made to Marinova may be retained on file as a record of company operations.
How can complaints be made?
Concerns relating to privacy should be address to the Privacy Officer (details below). Marinova will investigate and respond to all complaints within 30 days.
How can Marinova be contacted in relation to privacy?
Privacy enquiries should be directed to:
The Privacy Officer
Marinova Pty Ltd
249 Kennedy Drive
Cambridge Park 7170
Tasmania
T +61 3 6248 5800
info@marinova.com.au